Refunds
30-day refund policy
We keep refunds simple and fair and aim to resolve problems early.
Refund window
You may request a refund within 30 days of purchase. Duplicate charges are refunded in full, and refunds are available when a material software failure prevents generation or download of the purchased output. Statutory consumer rights are unaffected.
How to request
Contact Paddle Buyer Support or email puretoolskit@proton.me with the checkout email and transaction ID. Do not send property photos or sensitive report contents.
Processing
Approved refunds are returned to the original payment method. Bank posting times depend on the payment method. Export access may be revoked after a refund is completed.